Account Manager

COMPANY OVERVIEW

Amla Commerce is a global software company that has grown out of the belief that ecommerce software should enable sustainable growth. Amla has two products, Artifi Labs and Znode. Artifi Labs is an ecommerce product customization platform that allows shoppers to personalize, customize and configure products. Znode is an enterprise, B2B ecommerce platform with a rich set of built-in features to easily manage content, site search, product information and multi-store functionality.

At Amla, we are building something special. Awesome ecommerce software and a great place to be yourself. We put passion into our work, but enjoy cracking jokes along the way. Our teams tackle complex challenges and work together to create innovative solutions, and we celebrate every little victory along the way. If you’re ready to tackle opportunities that will help grow your career while joining a team that’s more like a family, Amla is waiting for you.

JOB SUMMARY

Amla Commerce seeks a motivated Account Manager to drive growth, oversee high-value accounts, and identify new opportunities. The successful candidate will focus on generating additional revenue from existing customers and fostering organic revenue growth. As the Account Manager, you will be responsible for achieving quarterly and annual revenue targets while maintaining high levels of customer satisfaction.

The ideal candidate should be highly self-motivated, professional, and able to manage their workload while prioritizing tasks in a fast-paced corporate environment. This is an excellent opportunity to join a growing company that offers competitive compensation.

KEY RESPONSIBILITIES

Manage a book of business, creating a growth strategy for each
Manage license contracts and revenue
Run quarterly customer reviews with leadership and customer success team support, providing business solutions.
Work across departments to ensure quarterly goals are reached
Forecast and plan organic revenue quarterly and annually
Provide legendary customer service with the help of our sales, product support, and customer success teams.
Develop and oversee customer retention.
Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service.
Manage budget and hit or exceed annual goals established.
Prepare internal and external corporate documents for team members and industry partners.
Schedule meetings and appointments and manage travel itineraries.

MUST-HAVES FOR THIS GIG:

3+ years of Account Management experience.
A customer-focused internal advocate focused on driving growth throughout the customer's life cycle.
Ability to anticipate and match customers' needs with appropriate products and services.
Experience with digital marketing platforms and ecommerce platforms, and a real passion for new technologies.
Strong understanding of analysis of ecommerce websites for optimization and best practices.
Proficient in Microsoft Office/Google Cloud, with the ability to become familiar with corporate-specific programs and software, including CRM.
Comfortable working under pressure in a fast-paced environment.
Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities.
Exceptional interpersonal skills.
Friendly and professional demeanor.

TO APPLY

Send your resume to [email protected]